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Return Period after Delivery will be for 3 days and it is applicable if product received is Defective or Damaged or Not as Described or Wrong.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided once we receive the product.

  • All returns must be in unused condition with all original tags and packaging intact.
  • The product amount will be credited back to his/her Flipnclick.com wallet, once we have received the products and quality check is done.
  • Refund of shipping and COD charges is not applicable.
  • To schedule a return, please fill in the Return Form which is available in the "My Returns" section of your Flipnclick Account. The Reverse Pick up facility is available on limited pincodes.
  • If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.

 Note: For replacement, kindly follow the return procedure for the product you want to replace and then use the store credit we give you in Flipnclick wallet to place the order for the new product.

 

How does FlipnClick help in resolving any issue with a product purchased on FlipnClick?


Returns Processing

If you're facing any issues with a product purchased on FlipnClick, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a FlipnClick (or partner) personnel may visit your place. We will arrange for a replacement if the issue has not been resolved.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided.

 

Returns Pick-Up

During pick-up, your product will be checked for the following conditions.

 Correct Product: IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

  • Complete Product: All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
  • Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
  • Undamaged Product: The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
  • Undamaged Packaging: Product's original packaging/box should be undamaged.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Flipnclick cannot provide replacement

- In-line with Buyer, when a dispute has been ruled in your favour.